Returns & Exchanges
At House of Kpop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all official merchandise and apparel. Items must be in their original, unopened packaging with all photo cards and inclusions intact to be eligible for a refund.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all collectible inclusions like posters and stickers are protected from damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of receiving your authorization.
Receive Your Refund
Once our team inspects the returned items for authenticity and condition, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing